General

• I want to change the display language of the DICE website.( English -> Japanese)
  You can change the display language by changing the language setting of your browser to "Japanese ".
• Is there a charge for using each service?
  It is available free of charge except for some services.
• How can I use the service?
  Please select the service you want from the data service tab and check the usage method and terms of use. Some services require user registration to use.
• Where can I login from?
  Please use the login button shown for each service.
• I cannot log in to the servise.
  In DICE, some services log in with a common account, others log in with a service-specific account. Please check if the service you use and the login account match.

DICE Account

• I did not receive a confirmation e-mail for my user registration.

  Your Internet provider or email service may be blocking your email. Please check your email settings or change your e-mail address for user registering. Please also check the folder where spam is sorted.

  
  Otherwise, it is possible that you have already created a DICE account. Please try resetting your password and see if you receive an authentication code for password reset. [Password Reset]

• I cannot log in.

  ● If you see "Login failed" even after entering the correct password, the following possibilities may apply. Please contact us through the "Contact Form."
  　- Your account may have been disabled because the account confirmation for your DICE account was not completed (Reference: DICE Account Terms of Use, Article 14 - Account Confirmation).
  　- For some reason, your account may have been suspended.

  ● If you make a mistake with your password several times in a row, your account will be locked. Once your account is locked, you will not be able to log in for 30 minutes. Please try to log in again after the lock is removed.

• I forgot my password.

  A password reset email will be sent to your registered email address. Please follow the instructions below.
  [Password Reset]

• I did not receive an email invitation to reset my password.

  The following possibilities are considered.

  ● There is a possibility that you did not receive the e-mail message because it is not the e-mail address you registered with DICE account. Please check your registered e-mail address and reset your password again.

  ● Your Internet provider or email service may be blocking your email. Please contact us using [Contact Form]. Please also check the folder where spam is sorted.

• I cannot reset my password. / When I reset my password, the message "SSP-IDM-3012 04 Account failure" is displayed.

  ● If you make a mistake with your password several times in a row, your account will be locked. You cannot reset your password while your account is locked (30 minutes). Please wait for 30 minutes before trying to reset your password.

  ● The e-mail address you enter when resetting your password must be the exact e-mail address you registered as your user ID. It is case sensitive.

• Can I confirm or change my registration?

  You can confirm your registration on the link below. Please update your information if there are any changes to your registration.
  [DICE User Portal: Profile]
  If you cannot open "Profile", please access the "DICE User Portal" first and select "Profile" from the screen tabs.

• How can I modify my E-mail address?
  It can't update your E-mail address.
  ・If the service you are using is MatNavi only, please register with a new address after closing your old account. [DICE User Portal: Withdraw]
  ・If you are using a service other than MatNavi, please contact the "DICE Service Desk." (Do not close your account or change the name of your organization.)
• When I log in a service, the message "Not authorized" or "XXX (service name) is not available" is displayed.
  You need to apply for the relevant service. Please select the service from the Data Services tab and confirm the application procedure.
• I cannot apply to use the DICE application.

  The following possibilities are considered.
  ・If you are using a smartphone (iOS Android, etc.), please try using a computer browser.
  ・If you are using the automatic translation function enabled, please disable it.
  ・There is a possibility that an operation error has occurred in your browser. Please try logging in again using the incognito window of your browser.

NIMS Materials Database (MatNavi)

• I want to use MatNavi.

  The use of MatNavi is free. (Free of charge). "DICE account user registration" and "MatNavi usage application" are required. [For New User]

• When I log in a database, the message "Not authorized" or "XXX (database name) is not available" is displayed.
  You need to apply for MatNavi usage. Please access the " DICE User Portal" and apply to use MatNavi.
  [Application Manual]
• What are the system requirements for MatNavi?

  The operation of MatNavi has been confirmed in the following environments:
  Browser: Microsoft Edge, Google Chrome, Firefox

• How do I log out?

  Please close your browser.
  If you have multiple pages open, you will need to close all of them in order to log out.

• How do I cite sources when using MatNavi?

  Please indicate acknowledgements and references. For details on how to do this, click here.

• Can I download all data or get by using API?
  We do not provide data download function or API function.

Materials Data Repository (MDR)

• My web browser showed a blank page when browsing through MDR.

  MDR may show a blank page when viewing many pages repeatedly. If that happens, please wait for a few seconds and reload the page to resume browsing.